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Monday, 1 April 2019

Job Vacancies At PricewaterhouseCooper (PwC)

PricewaterhouseCooper (PwC) firms help organisations and individuals create the value they’re looking for. We’re a network of firms in 158 countries with more than 250,000 people who are committed to delivering quality in Assurance, Tax and Advisory services. In Sub-Saharan Africa, we’re the largest provider of professional services with offices in 34 countries and over 9 000 people.
We are recruiting to fill the position below:
Job Title: Office Assistant
Reference Number: 125-NIG00044
Location : Lagos
Department: Internal Firm Services.
Duties and Responsibilities
Sort and distribute internal and incoming mails
Deliver quality service to staff and clients by providing necessary support
Ensure effective and efficient supervision of contractors
Routine inspection of office equipments and promptly escalate to appropriate personnel
Provide support for documentation room
Assist in distribution of consumables
Assist in ensuring clean desk in the office
Any other related assignment to job function.
Requirements/Qualification
Experience in clerical/administrative roles
Secondary School Leaving certificate.
Compentencies/Skills:
Physically fit
Reliable and punctual
Good literacy and numeracy skills
Ability to communicate effectively
Good Interpersonal skills
Self-motivated
Computer literate
Good disposition
Integrity and reliability
Good listening Skills
Ability to write reports
Highly organized and ability to constantly cope with competing demands.
Application Closing Date
3rd April, 2019.
How to Apply
Interested and qualified candidates should:
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Call Center Agents Vacancy at U-Connect

Our client a leading financial institution in Nigeria and the West African Sub Region requires the services of suitably qualified Call Center Agents in Lagos and Ghana.
To qualify for the Ghana role, the candidate must be resident in Ghana.
Qualifications/Requirements
• Maximum Age Limit: 28
• Experience:
At least 1 year Call Center Experience is compulsory
• Minimum Qualification:
BSC 2:2/ HND Lower
• Excellent Communication skills
• Proficiency in more than one language
• Good appearance and presentation
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Support Engineer Job at Ericsson

Ericsson is a world-leading provider of telecommunications equipment & services to mobile & fixed network operators. Over 1,000 networks in more than 180 countries use Ericsson equipment, & more than 40 percent of the world’s mobile traffic passes through Ericsson networks. Using innovation to empower people, business & society, we are working towards the Networked Society, in which everything that can benefit from a connection will have one. At Ericsson, we apply our innovation to market-based solutions that empower people & society to help shape a more sustainable world.
Support Engineer – Charging System
Req ID: 276877
Location: Lagos, Nigeria
Job Summary
We are now looking for a Support Engineer that will provide technical service and support to our customers. In this role, you will troubleshoot and resolve problems to stabilize and optimize customer networks. You will configure and integrate different nodes and solutions in new and live customer networks.
The Support Engineer typically interacts with customer technical staff, operation managers, service engineers and other groups within the Service Delivery organization. You may also interact with groups in sales, R&D, 3rd party suppliers and local authorities.
As there are no distinct borders between the areas, you will need to be flexible and master more than one area. You are expected to travel internationally and work in different cultural environments. The technical development is rapid and you are responsible for continuously keeping your competence and skills up to date.
Working as a support engineer will require a broad knowledge within telecom and Datacom, covering both hardware, software, and network knowledge. You will work, collaborate, and communicate in an international environment, both with colleagues internally as well as customers and suppliers to Ericsson. The role more than often requires you to take on big responsibility and it is important that you can work independently.
Job Responsibilities
Customer Issue handling
Handling of dedicated support
Software Update Management (SUM) handling
Remote Service Gateway (RSG) mentoring
Key Qualifications
Education: Min. Bachelor’s Degree in Engineering (telecom, IT) or Equivalent
Min years of experience: 6-9 years
Domain experience: Ericsson Charging System, SDP, CCN, OCC, Experience on Virtualized Environment is a plus
Negotiation & argumentation skills
Planning & organizing skills
Delivering results & meeting customer expectations
Presentation & communication skill
Working with people
Applying expertise & technology
How to apply
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Vacant Job For Cashier At Creative Associates International

Creative Associates International is a dynamic, fast-growing global development firm that specializes in education, economic growth, democratic institutions and stabilization. Based in Washington, D.C., Creative has a field presence in more than 15 countries with a strong client portfolio that includes the U.S. Agency for International Development and the State Department, among others. Since its founding in 1977, Creative has earned a solid reputation among its clients and is well-regarded by competitors and partners alike.
We are recruiting to fill the position below:
Job Title: Cashier – Northern Nigeria Education Initiative Plus (NEI+)
Location: Bauchi
Project Summary
The Northern Nigeria Education Initiative Plus (NEI+) project works to improve the quality of and access to education in Northern Nigeria, equitably and sustainably.
Position Summary:
The main duties of the cashier will be the management of cash and cash transactions for NEI+.
He/she will also be responsible for day to day bank liaison and general Finance Department office duties.
Reporting & Supervision:
This position is housed in Bauchi, Nigeria, reporting to the Finance and Administration Officer.
Primary Responsibilities
Perform periodic inspections of files in order to ensure correct placement
Assist in establishing systems to reduce overhead costs and propose cost-effective systems to save money
Any other duties suitable to task and commensurate with ability.
Administer petty cash operations, and provide accountability and reporting in full compliance with USAID and Creative standards.
Assist logistics and procurement staff in cash disbursement of items paid in petty cash and submitting daily expense report to accountant/finance and administration officer
Coordinate with district teams to ensure directly managed labor activities are following timekeeping procedures and labor payments are made in a timely fashion
Maintain an efficient and accessible paper and electronic filing system
Modify or improve filing system if required
Required Skills & Qualifications
Analytical Skills.
2 years of progressive work experience in banking or a relevant trade
Bachelor’s Degree in Accounting/Finance or relevant education certificate.
How to Apply
Interested and qualified candidates should send their updated Resume/CV to: recruiting@crea-neiplus.com with “Cashier” in the email Subject line.
Application Deadline 5th April, 2019.
Note
Only finalists will be contacted. No phone calls.
Creative Associates International Inc. is an Equal Opportunity Employer Disability/Veteran.
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Flour Mills of Nigeria Plc Recruiting Area Sales Manager

Flour Mills of Nigeria Plc has been a part of the lives of Nigerians at home and abroad. Our global vision is to be a leading foods company in Africa providing high quality and affordable products in the most convenient ways to consumers through world class brands like Golden Penny Flour, Golden Penny Semovita, Goldenvita, Golden Pasta and Golden Noodles. The Company’s flagship brand, Golden Penny, remains one of the best known and the preferred brands amongst bakers, confectioneries and consumers in Nigeria.
Area Sales Manager
Location: North, Nigeria
The Job
Achieve the sales volume by category in each of the distributor territories.
Ensure that the KPIs for direct-to-retail redistribution (van sales, open market sales) are delivered by sales teams.
Lead the creation of Joint Business Plans with each distributor to formalize and track the performance against the agreed targets and objectives.
Responsible for the SOP of each direct-to-retail team including route plans and correct use of the Sales Automation tool.
Ensure effective coverage of the entire area through direct to retail redistribution supported by a network of approved sub-distributors.
Coach and mentor SDOs in all aspects of distribution operations to achieve their monthly/annual KPIs.
Qualifications
5 O’ Level Credits including English and Mathematics in not more than two sittings.
B.Sc. or HND.
MBA is an added advantage.
Experience:
Minimum of 5 years cognate experience in FMCG Sales in a blue chip FMCG company.
Have experience in redistribution sales (including route planning) and managing a large Key Distributor.
The Person Must:
Show evidence of a strong coaching and mentoring capability.
Be capable of leading people and delivering value through people.
Speak Hausa language fluently
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Friday, 29 March 2019

Market Lead, Frontline Operations Jobs at GlaxoSmithKline (GSK)

GlaxoSmithKline (GSK), one of the world’s leading research based pharmaceutical and healthcare companies, is committed to improving the quality of human life by enabling people to do more, feel better and live longer. GSK employs over 97,000 employees in over 100 countries worldwide.
GlaxoSmithKline Consumer Nigeria Plc is one of Africa’s largest consumer healthcare companies, producing leading brands such as Lucozade, Ribena and Panadol.
Market Lead, Frontline Operations
Requisition ID: WD202862
Location: Lagos
Position: Full time
Functional area: IT
Job Purpose and Key Responsibilities
Manage 2nd Level Help Desk & Infrastructure Support for all GSK Shared Services across the Market
Ensure any “walk-up” support requests are logged into the Remedy System and a ticket generated
Meet required Remedy Ticket SLA’s
Provide End-To-End lifecycle support of GSK SOE PC / Mobile Hardware
Provide on-site Infrastructure “Physical Intervention” support for Core EIS teams & 3rd Party Suppliers
As requested and agreed, participate in Projects/Pilots for shared service sites as a team member for the delivery of Tech Operations services
Support delivery of Global GSK programs
Be aligned with GSK values and expectations
Key Deliverables: Commodity Services
Market Leads :
Manage team resources and prioritise workloads where applicable
Manage vendor resources where applicable (may incl. contract mgmt.)
Attend & participate in Service Review Meetings
Manage and Control the cluster Tech Ops OPEX & CAPEX spend to meet budget targets. Escalate any budget issues/concerns
Develop and maintain close working relationship with the Key Stakeholders that deliver effective & integrated service response.
Represent Frontline Operations within the Cluster and communicate Frontline operations Strategies to Key Stakeholders
In collaboration with Procurement manage 3rd Party Vendors and contract re-negotiations
Drive continuous Service Improvements and ideas on cost savings
Provide primary Frontline Operations Point of Contact in the event of a Crisis being delared ina cluster
Provide resources for M&A support
To provide the business areas proactive and reactive user support and basic user training for new user on boarding.
Coordinate all Data Gathering requirements for Core EIS groups
Project Management:
Assist Central Frontline Operations is developing Infrastructure Tech Refresh Plans
Maintain region Project Portfolio Dashboard
Report status of Projects at Regional PRB
Escalate Project Delivery issues to Core Tech or Frontline Operation’s Service Owners
Prioritise project delivery resources in alignment with BUIT & Core EIS requirements
Ensure all projects are entered into PPM and follow all Stage Gate approvals approach
Ensure clear communications to all Key Stakeholders during project delivery is maintained
2nd Level Desk Side Support:
Manage & Maintain Remedy Ticket Queue to ensure accurate recording of support request s received and resolution activities taken
Manage Remedy Ticket Queue to ensure ticket SLA’s are met
Ensure all “walk-up” requests for support are entered into Remedy System to create a ticket
Communicate to users the progress of a ticket from receipt to closure
Build, Deploy & Support GSK Standard SOE PC Hardware
Diagnose HW & SW problems, organize replacement of defective PC components
Support Standard Collaboration Tools ( Outlook, OCS & LM)
Remote Access assistance (Junos Pulse, Soft & Hard Tokens Testing)
Requisition tapes, cables and general computer supplies as and when needed
Respond to critical Out of Hours Support requests
Provide Printer Support and where required in coordination with any 3rd Party Vendors
Provide Executive Support for those countries where the service has been implemented & for people who qualify for the service
Provide local VTC/Meetings support
Manage IT Admin activities (Raising PO’s, SW&HW License Management & X-Charging)
PC Life Cycle Hardware Support:
Manage the Purchase of PC’s, Coordinate the Build & Deployment of PC’s and asset disposal of PC equipment
Manage Storage of spare PC equipment
Manage the physical inventory of PC equipment
Communications Support (Incidents / Planned Changes):
As directed by Central Groups or BSC’s , provide Outage Notifications to impacted users and provide regular updates as needed for incidents and planned outages
As directed be a Primary Point of Contact and provide Communication to end users on impacting Central Initiatives
Escalate in a timely manner to direct report any issues, concerns or incidents in regards to the supply of EIS Support Services that is impacting business productivity
Telephony Support:
Provide IP Telephony Support.
Manage & Liaise with Vendors as required in executing support services in alignment with support contracts
Provide Mobile Phone Support (Purchase, Storage & Break/Fix)
Data Centre Management Support:
Manage Computer Room Environments (UPS/Air Conditioning/Monitoring Controls)
Manage Access Controls to Computer rooms to meet audit requirements
Manage General Cleaning & Maintenance of Computer Rooms
Infrastructure Support:
Co-ordinate the raising and monitoring of calls to 3rd Party Vendors for onsite repairs & maintenance of equipment/services
Manage Physical Infrastructure equipment of racking & cabling (Network & Server) in Data Centre’s and Network Cabinets around building sites
Provide Back-Up tape management support to the BSC Backup/Storage team & coordinate 3rd Party offsite tape storage
Manage the asset disposal of Infrastructure equipment to 3rd Party
Approval of Chameleon Change Requests
Provide on-site Infrastructure “Physical Intervention” support for Core EIS teams & 3rd Party Suppliers in the event of any incidents or planned infrastructure outages
BCP / ITCP:
Participate in the review of local ITCP’s to ensure alignment with BCP’s
Coordinate and participate with other required IT Teams in agreed ITCP Testing schedules
Ensure all EIS components of ITCP testing are successfully completed and any actions/issues for EIS are followed-up and resolved
IT Security & Risk Compliance:
Participate in any audit preparations representing EIS as required
Present & Explain requested documents to auditors as required, ensuring EIS central teams including EIS Q&C & BSC’s are informed of any internal/external audit enquiries
Ensure Risk Management Systems for any local EIS related infrastructure/services are updated and maintained
Service Management:
Attend any scheduled Infrastructure (Network/Server/Telephony) & Help Desk Service Review meetings
Provide VoC feedback on supplied services to the meeting.
Other Types of Support:
As requested and agreed, participate in Projects/Pilots for shared service sites as a team member for the delivery of EIS services.
Track all Procurement requests for the delivery of IT Hardware & Software.
Raise and manage IT related PO’s and coordinate invoice payments through Finance systems
PAMS Management
Office re-furbishment upgrades & re-location moves
Assist in meeting budget targets and working with local Finance in following-up with queries
Key Deliverables: Value Add Services
Cluster Leads:
Support Central Frontline Operations & Service Owners in capacity planning on Infrastructure Services.
Other Types of Support:
Provide remote off-site support for Sales Force / Senior Management at special events
Legacy Operation – Provide 1st Level Help Desk Support to Sales Force
Provide support for components of the iPAD Support model where needed due to lack of resources/skills
Provide Support for Conference Management (Audio Visual Setup etc.) e.g. Regional Brand Summit, HCP Meetings, Andrew and Emma board meetings.
Provide support for Power generator management / maintenance & fuelling.
Meetings Rooms setup inclusive of data show management, audio conferencing.
Live Meeting / WebEx Setup, invitation management for country level, regional level meetings. E.g. Budget cycle planning meeting, GM broadcast. (Live IT)
Setup of emails / Applications, Chat client, on mobile phones (Personal / Official)
Logistics of issuing PO of IT items, e.g. Toners, Computer Papers, IT Accessories.
2nd Level Desk Side Support:
Provide After Hours/Weekend support for scheduled VTC meetings by Senior Management
F2F User Training Sessions on Collaboration Tools
Translating of Central Team Communications for local markets in local languages
Provide Printing Shop Services
Where needed provide support for Business Applications
1st Level Desk Side Support:
First line support on site in cases where remote support by SD is not feasible
Accountability
Relationship Management:
Build strong relationships with local Tech Groups in the delivery of Frontline Operation’s services
Build strong relationships with Core Operations & Central Service Groups
Demonstrable ability to build and maintain relationships with users
Ensure Customer Service levels are met (Services SLA, agreed VOC level)
Business Knowledge:
Knowledge of global GSK Business Operations, Core Tech and all BU Tech Functions including shared services
Knowledge of GSK Infrastructure / Desktop Architecture and Standards
Communication:
Keeps stakeholders well informed of change in a timely and effective fashion.
Team Work:
Work with on-site Frontline Operations staff and/or Core Tech & Central teams on service implementation and where required on-going support
Interacts effectively across boundaries with other IT groups, demand and supply organizations, in country and above country like the Tech Centres , Network Operations, Core EIS teams etc.
Continuous Improvement:
Identifying opportunities for Frontline Operations Process & Service improvements
Technical Expertise:
Proven ability to provide effective Infrastructure solutions and to understand technology functions/issues to interpret its application for addressing business goals.
Complexity:
Capability to define and establish effective ways of working both within the team and with support partners.
Understand that the needs of validation and risk management in executing support role.
Negotiate with service providers; internal and external, (Third Parties) to ensure that services are designed to meet the competing demands of standardized solutions and local business requirements.
Communicates proactively with stakeholders and colleagues, highlighting issues and proposing solutions.
Why You?
Basic qualifications:
Demonstrable excellent technical skills and understanding of technical concepts
Good knowledge of Telecommunication Systems, Computer Network Operations and other Application software
At least 1-2 years of previous experience in direct support and management of systems, their related processes and staff:
Small Market Lead or Site Lead 2-3 years
Large Market / Multiple Bus 3-5 Years
Proficiency in English and demonstrated ability to communicate and interact effectively with employees of all levels, in the business as well in the technological area (advanced speaking skills)
Demonstrated ability of oral, written and presentation communication skills
Demonstrable good relationship management and influencing skills. Political and cultural sensitivity essential
Helpdesk Support using Call Management software
Minimum of Bachelor’s degree
Preferred qualifications:
Appropriate Technical experience and/or Computing Engineer’s Degree required.
LEAN/Six Sigma, ADP, Process Management
ITIL Foundation certification.
How to apply
Interested and qualified?
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Development Officer Job at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.
Agent Channel Product Development Officer.
Ref No: 19000020
Location: Lagos
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time
Job Objective(s)
Product Expansion and Innovation
Duties & Responsibilities
Analyze customer, channel, and competitor/market data for business reports to key stakeholders and executive management
Identify opportunities for product innovation and product enhancements
Liaise with internal stakeholders and/ or external research agencies on product development and management
Develop and maintain standard operating procedure manuals for all activities related to Product Development
Prepare product specification documents/ business requirement documents; articulating unique use cases and features required to drive product activity and network adoption.
Collaborate with the Agent Network Development Team to design marketing campaigns and product promotions
Provides source data for product line communications by defining product marketing communication objectives
Assess changes in the competitive and regulatory landscape and articulate impact on the business strategy
Expenditure Budget:
Key financial/statistical measures of your organizational unit
Number of staff:
Staff costs:
Costs that you control:
Income that your team generates (if any): Transaction fees from billable transactions
Fee Income: Transaction fees from billable transactions
Net Interest Income: N/A
Other Income: N/A
Key Performance Indicators
Agent Network Base
Percentage of active Agents
Transaction volumes (count), and Total net revenue (Group & Business Unit)
Customer (Internal & External) Satisfaction Index
Job Requirements
Education:
B Sc. in relevant discipline
Additional Professional Certification is an added advantage
Experience:
Minimum of 3 years cognate experience (Financial Services/Payments/Product Development/Marketing/Advertising/ Sales)
Key Competency Requirements
Knowledge:
Customer Relationship Management
Relevant Regulatory Policies/ Guidelines
Project Management
Industry Knowledge – global trends of mobile payments and financial inclusion
Product strategy, development and management
People Management
Product life cycle management
Financial and planning strategy
Problem solving
Marketing
Advertising
Skill/Competencies:
Business / Product Development
Channel Management
Client Industry Knowledge
Data Gathering and Analysis
Numerate / Analytical Skill
Computing (MS Suites)
Presentation/ Negotiation Skills
Planning and organizing
Communication Skill (Written and Spoken)
Technical skill
Stakeholder engagement/ management
How to apply
Use the link(s) below to apply on company website.
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