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Showing posts with label hotel jobs. Show all posts
Showing posts with label hotel jobs. Show all posts

Thursday, 20 June 2019

Stanbic IBTC Bank Is Recruiting

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
Client Service Officer (SIPML)
Job Sector: Banking
Job Purpose
The Client Services Officer (CSO) is responsible for attending to walk-in clients in an efficient, effective and courteous manner to achieve customer satisfaction, repeat patronage and referrals. He / She should maintain a high level of integrity and ethical standards.
CSOs must have the adequate knowledge to attend to any number of client enquiries, pension payment applications and complaints at their locations and promptly escalate Material Unusual or Difficult (MUD) situations to the Regional Client Service Manager.
CSOs stands as a useful medium of feedback to management because of the sensitive nature of regular interface with clients.
Key Responsibilities/Accountabilities
Key Responsibilities
Deliver on all Clients (Internal and External) Request:
Ensuring that walk in clients are promptly attended to with the accurate/ correct information at their first visit whilst confirming that details are only provided to the actual owners of the RSA (Biometric confirmation – Image and signature as well as security questions).
Must actively keep up to date on information relevant to services provided to clients when they visit.
Collection of completely filled RSA forms / benefit application documents from clients on the first visit to service location. Also, saving the documents on H and SharePoint for APU to deal within 24hours of collection from clients.
Ensure that company reply requests are sent to employers where applicable within 24hours of receipt of the application (except for instances where clarification has to be sought from Contributions and Collections or RM).
Supervision of PBB enquiry officer assigned to the CSE
Dealing the Enquiries/ requests received from assigned PBBs promptly – e.g, preparing company replies for applications received in PBB spaces, dealing change requests forwarded within 24hours of receipt.
Carry out daily review of all untreated / pending benefit applications received by CSE and assigned PBB enquiry officer for prompt resolution
Ensure that all interactions/transactions are logged on NAV CRM/BMS promptly and in clear concise terms
Ensure proper record keeping of all documents received and processed daily – Filing and forwarding the hardcopies to the regional offices for onward delivery to the archives.
Ensure that change request forms received are processed within 24hrs and filed appropriately for easy retrieval.
Prompt responses to enquiries from partner units.
Always maintaining a clean desk policy at all times..
Manage all Processes and Reporting:
Provide weekly reports to the Regional Client Service Manager on all applications, enquiries, complaints and feedback received from walk-in clients.
Initiate steps to resolve problems affecting customer service in a timely manner – e.g. immediately escalate issues that are Material, Unusual & Difficult to the Regional Client Service Manager as they occur / to responsible units responsible for dealing the requests.
Operational activities are carried out in compliance with established policies, procedures, processes and Service Level Agreements (SLAs) guiding such operations.
Preferred Qualification and Experience
First Degree in any field of study
Minimum of two years hands-on experience with customer service roles
Knowledge/Technical Skills/Expertise
Technical Competencies:
Hear of customer experience
Client servicing
Attitude of customer experience
Mind of customer experience
Location : Ilorin, Kwara


Wednesday, 27 March 2019

Accounts Officer Job At Royal Jatoz Hotel

Royal Jatoz Hotel is strategically located just 5 minutes away from the international airport in a serene atmosphere that is very ideal for business and relaxation. Luxuriously and extravagantly furnished to meet your accommodation and privacy needs. Our well trained staffs are on hand to give you a royal welcome that you will not forget in a hurry
We are recruiting to fill the vacant position below:
Job Title: Accounts Officer
Location: Lagos
Job Description
Manages the financial bookkeeping of a the hotel;
Daily processing of invoices, records payments, and track expenses of the hotel;Supervises other staff members who assist at other point of sales.
Application Closing Date
4th April, 2019.
Method of Application
Interested and qualified candidates should forward their CV to:

Saturday, 15 December 2018

Vacancies at Residency Hotels Limited

Residency Hotels Limited – A major hotel chain endowed with a rich tradition of hospitality. Within a Residency experience, every guest is offered a warm welcome and is made to feel special, valued and appreciated.

We are recruiting urgently to fill the position below:

Job Title: Hotel Supervisor
Location: Lagos

Job Requirements

Candidates should possess relevant qualification with experience in Hospitality industryResides in Lagos.

Job Title: IT Support Officer
Location: Lagos

Job Descriptions

A major hotel chain, Residency Hotels Limited (LAGOS) urgently needs an experienced IT staff.

Candidate are expected to perform the following roles:

Perform IT SupportDesktop SupportCompany SupportAny other IT related role

Job Requirement

Candidates should possess relevant qualification with experience.

Job Title: Barman
Location: Lagos

Job Description

A major hotel chain, Residency Hotels Limited (LAGOS) urgently needs an experienced staff to fill the position of Barman

Job Requirement

Candidates should possess relevant qualification with experience.

How to Apply
Interested and qualified candidates should send in their CV to: and state LAGOS/POSITION applied for as the subject of their mail.

Application Deadline 16th December, 2018.

Note: Send in your CV only if you have experience in IT industry and reside in LAGOS


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