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Showing posts with label bank job. Show all posts
Showing posts with label bank job. Show all posts

Wednesday, 20 February 2019

Vacancy at a Microfinance Bank


Due to continued success and growth, a fast growing microfinance institution with Head Office in Gbagada, Lagos and branches scattered all over lagos,has urgent vacancies for Branch Managers

Eligible candidates should possess HND/BSC in any discipline.

Key Responsibilities :

* Mobilize new clients

* Verification of clients' houses and businesses

* Completion of loan forms for cash disbursement

* Collection of clients' daily installment repayment etc
We offer a great working environment with opportunities for growth and career development.
Previous Microfinance experience will be an added advantage. Interested candidates should forward their CVs to victorycentre.career@gmail.com .
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Tuesday, 19 February 2019

Ecobank Entry-level Recruitment 2019

Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS).
In the early 1980’s foreign and state-owned banks dominated the banking industry in West Africa. Commercial banks in West Africa owned and managed by the African private sector were a rarity. Its founders created ETI with the objective of filling this vacuum
Ecobank Entry-level Recruitment 2019
Qualifications/Requirements
Bachelor’s Degree with Minimum 2.2
Not older than 26 years by December 2019
Must have completed NYSC.
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Thursday, 7 February 2019

Business Development Manager – SIPML at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
Business Development Manager – SIPML
Job Sector: Financial Services
Job Details
Wealth
Job Purpose
The Business Development Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and growing SIPML’s market share in RSA Holders and Assets Under Management.
Responsible for ensuring clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters.
The Business Development Manager is also responsible to support and deliver on the universal financial solution goals of the Stanbic IBTC Group .
Key Responsibilities/Accountabilities
Key Responsibilities:
Achieve monthly sales target in RSA & Contributions
Achieve and surpass assigned monthly RSA pin target
Achieve and surpass assigned monthly/yearly contribution target
Achieve and surpass assigned new employers targets
Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins.
Provide advice to employers, on potential Pension/Gratuity solutions based on consultative analysis of their business model and pension industry dynamics.
Identify, initiate and convert leads for SIPML.
Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company.
Analyze and review potential labor challenges or peculiarities that may lead to sub-optimization for the employer or organization.
Make physical / telephone calls / e-mails to clients for customer interactions
Organize and facilitate Interactive sessions and Rotating Desks/PoW with clients and prospective clients.
Effectively communicate and follow through, with client requests to back office /support units
Maintain and update comprehensive employers’ database.
Ensure Employers have updated contribution schedules.
Collect schedules from Employer for upload to clients’ accounts.
Follow up with employers on monthly pension contribution as at when due.
Increase number of funded and contributing RSA Pins in the department.
Consistently identify value to our customers by leveraging the various resources within the group
Ensure not more than 5% customer attrition from assigned institutions during the transfer window
Collect and correct email mandates for employees in assigned institutions
Organize CFI capture with Organizations periodically by the regulator.
Grow SIPML’s share of mind among clients/ organizations in assigned institutions
Increase the funding and contribution ratios of employees’ contribution within assigned institutions
Proffer possible strategies/ways to improve sales and relating to customers.
Ensure Legislative Compliance and SIBTC
standards:
Educate and enlighten employees and their employers about the dynamics of the Pension industry
Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company
Ensure adherence to code of ethics and all other related guidelines
Ensure smooth internal & external stakeholder management
Internal & External Relationship
Wealth – Internal Clients:
Maintain close contact with all internal stakeholders within Wealth – Benefit Administration, Administration, Contribution & Collections, Investment Management, Information Technology, Client Services, Client Experience, SIIB, SIAML, SITL and across all segments
Regulatory Authorities – Manage the relationship:
Liaise with Regulator on product development
Preferred Qualification and Experience
First Degree in General Social Science
Chartered Financial Analyst (CFA)
Master’s Degree in Marketing
Wealth Management – Relationship
Management(Enterprise):
Minimum of 5 years’ experience with exposure in sales relationship management & leadership position
Corporate Banking – Portfolio Management(Investments):
Minimum of 5 years’ experience with exposure in client profiling
Personal and Business Banking – Customer Service and Sales:
Minimum of 5 years’ experience with exposure in sales relationship management
Wealth Management – Client Relationship
Management:
Minimum of three years sales experience with exposure in sales and relationship management
Knowledge/Technical Skills/Expertise
Effective Business Communication:
The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes..
Presentation Skills:
The ability to communicate and deliver information verbally in a clear, concise and comprehensive manner to other people, using appropriate props and tools.
Compliance-Know-Your-Customer:
Knowledge and practical application of the requirements for KYC Compliance including the determination of beneficial ownership in complex client corporate structures.
Brand Management:
The ability to use marketing techniques to increase the perceived value of the organisation over time and build customer loyalty through positive brand awareness.
Customer Understanding:
The ability to analyse customer needs by engaging with them, analysing their business objectives and their financial position.
Applications: Microsoft Office Suite:
Ability to use Microsoft Office: Word, Excel, PowerPoint and Outlook.
Compliance:
The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply e.g. Pension Reform Acts 2014.
Location Imo state -  APPLY HERE
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Saturday, 2 February 2019

Graduate Trainee Recruitment at Guaranty Trust Bank (GTB)

Are you a fresh graduate, young, vibrant and passionate about selling and delivering exceptional customer service at any scale?  Then, it’s time to join the Proudly African and Truly International brand.
Guaranty Trust Bank plc is a foremost Financial Institution with business outlays spanning Anglophone and Francophone West Africa, East Africa and Europe. The Bank presently has an Asset Base of over N3.11trillion and employs over 10,000 professionals in Nigeria, Cote D’Ivoire, Gambia, Ghana, Liberia, Kenya, Rwanda, Uganda, Sierra Leone, Tanzania and the United Kingdom.
At Guaranty Trust Bank plc, our mission is to build an enduring Proudly African and Truly International Institution that plays a fundamental role as a Platform for Enriching Lives by building strong, value adding relationships with our customers, stakeholders and the communities in which we operate.
Our customers are at the centre of everything we do. We want to satisfy their financial needs and help them succeed financially.
Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are recruiting to fill the vacant position below
Graduate Trainees
Location:
Nationwide
Competencies/Skills
A can-do attitude
Good communication skills
Customer centric
Required Qualifications
Minimum of a bachelor’s degree from a reputable university
Minimum of 5 O ’Level credits (including English and Mathematics)
Completion of NYSC is mandatory
Age
Not more than 26 years old
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Thursday, 24 January 2019

Latest Job Openings At Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
We are recruiting to fill the position below:
Job Title: Supervisor, Customer Contact Centre
Job ID: 36499
Location: Lagos Island
Job Sector: Banking
Job Details
Customer Channels
Job Purpose
Lead a team of Consultants to assist and support the effective & efficient management of the customer care centre by providing first line contact to customers/general public.
Key Responsibilities/Accountabilities
Oversee the activities of a team of Customer Care Centre Consultants: General supervision of the team to ensure smooth running of the centre. Ensuring the customer care centre is functioning at all times, documenting and reporting any interruption in service to the appropriate channel.
Onboarding of new consultants and training of old ones:Learning sessions to enhance consultant product knowledge and better service delivery on the job. Responsible for ensuring that new agent go through the onboarding process and are adequately trained to effectively settle in on the assigned roles.
Daily coaching of team members:To help prepare/sensitize consultants for the day’s task as this enables consultants identify potential complaints that might become escalations, salient feedback that should be reported e.tc.
Effective monitoring of consultants’ interactions on calls Social media and emails with customers:To ensure that the team’s goal and target are achieved in terms of Key result areas. This ensures there are no abandonment of calls, emails or social media messages.
Dealing of escalation on all channels i.e. email, phone calls and social media
Ensuring High quality interaction on all channels
Tracking of consultants performance
Preferred Qualification and Experience
First Degree
1-2 years experience in customer service and sales
Knowledge/Technical Skills/Expertise:
Generating Ideas: The greater the number of alternative ideas or solutions generated, the greater the probability of finding a good solution. This competency is about how fluent an individual is at generating ideas, the number of ideas they generate and how confident they are in their ability to generate unusual ideas or favour radical solutions. This is further enhanced by the extent to which an individual enjoys the creative process.
Following Procedures: The important behaviours associated with “Following Procedures” in the organisation include adhering to rules, following instructions and being risk averse.
Team Working : This competency is about working well in a team. In order to develop this competency, individuals are encouraged to acknowledge the views and contributions of others, and to involve others in decision-making. This competency includes facets of behaviour such as being visionary and establishing effective plans that take into consideration long-term aspects. This competency also includes the need for individuals to focus on identifying trends.
Taking Action: This competency is about taking action in service of achieving the organisation’s goals. It is about being energetic, showing initiative and being action oriented.
Completing Tasks: This competency is about completing tasks and projects in a structured manner by employing effective planning and prioritising skills. Once tasks have been planned and priorities have been set, individuals also need to be able to manage the project or task to completion in order to demonstrate effectiveness.
Thinking Positively: This competency is about the extent to which individuals are optimistic, the extent to which they display cheerful behaviour in the workplace and how quickly individuals are able to recover from setbacks. Individuals who think positive thoughts are better equipped to adapt to changing circumstances, influence other people’s attitudes and are generally better positioned to persevere in the face of difficulties.
Valuing Individuals: This competency is about helping others to feel that they are worthwhile and important. The behaviours emphasised in developing this competency are trusting and tolerating others as well as showing consideration.
Meeting Timescales: This competency involves individuals adhering to time scales and meeting deadlines. The focus is therefore on being reliable at completing tasks and being punctual.
Interested and qualified candidates should: Click here to apply
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Wednesday, 23 January 2019

Inbound Officer Job at United Bank for Africa

2United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.
In 2005, UBA was born through one of the biggest mergers on the African continent capital markets with the business combination with Standard Trust Bank (STB) Plc. From the merger UBA has emerged as a Pan-African provides a full range of solutions and services that span the full value chain from retail to corporate. UBA is also the acclaimed leader in electronic payments in the sub-region.
We are recruiting to fill the vacant position below:
Inbound Officer
Reference #: CFCIO-HAUSA
Location : Victoria Island, Lagos
Contract Type: Permanent
Job Functions: Call Centre
Industries: Banking / Finance & Investment
Responsibilities
One-stop shop for customers:
Our prime responsibility is to answer inbound/branch calls and assist customers with their enquiries, request & complaints.
To understand customer’s complaint/request and close as First Time Resolution (FTR) and escalate where necessary.
To ensure customer satisfaction is achieved in every interaction recorded.
Deliver exceptional customer experience:
To provide feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department.
To utilize the information as much as possible in business opportunities and trends.
To provide individualized customer service of high-standard professional level to each and every customer
Safeguarding customer’s funds:
Attending to Blockcard requests and deactivating e-channels where customers have compromised their accounts.
To prevent/minimize fraud across delivery channels as well as reduce the level of internal and occupational fraud.
Proactively reviewing and monitoring of suspicious/fraudulent transactions reported by customers which is reported to FraudhelpDesk unit.
Voice of customers:
To serve as a Voice of Customer to the Bank by identifying unusual trends affecting the customers.
Ensuring both positive and negative feedback from customers is provided to the management for further review
Education
First degree in any discipline.
Masters’ Degree or a professional qualification will be an advantage
Experience:
0-1 year work experience
Fresh graduate with passion for customer service
Skills:
Language – Ability to communicate effectively in HAUSA
Strong working knowledge of MS suite and the ability to multitask
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Tuesday, 22 January 2019

Access Bank 2019 Recruitment Campaign

Access Bank 2019 Recruitment Campaign
This is to inform you that the 2019 recruitment campaign for entry level candidates for Access Bank will commence on the 23rd of January 2019 and run for a month.
The recruitment criteria is as follows:
Qualification
Minimum of 2:1 degree classification from any discipline
Age Limit
Max of 24years as at the date of application
Max of 26 years for Law Graduates, Core Northerners & Master’s Degree Holders
Please use this ID 1057514 when asked for staff ID
Kindly send your CV to evangel.oputa@accessbankplc.com
With the subject, "Entry Level Training Program (ELTD)"
Regards.
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