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Showing posts with label bank job. Show all posts
Showing posts with label bank job. Show all posts

Wednesday, 20 February 2019

Vacancy at a Microfinance Bank


Due to continued success and growth, a fast growing microfinance institution with Head Office in Gbagada, Lagos and branches scattered all over lagos,has urgent vacancies for Branch Managers

Eligible candidates should possess HND/BSC in any discipline.

Key Responsibilities :

* Mobilize new clients

* Verification of clients' houses and businesses

* Completion of loan forms for cash disbursement

* Collection of clients' daily installment repayment etc
We offer a great working environment with opportunities for growth and career development.
Previous Microfinance experience will be an added advantage. Interested candidates should forward their CVs to victorycentre.career@gmail.com .
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Tuesday, 19 February 2019

Ecobank Entry-level Recruitment 2019

Ecobank Transnational Incorporated (ETI), a public limited liability company, was established as a bank holding company in 1985 under a private sector initiative spearheaded by the Federation of West African Chambers of Commerce and Industry with the support of the Economic Community of West African States (ECOWAS).
In the early 1980’s foreign and state-owned banks dominated the banking industry in West Africa. Commercial banks in West Africa owned and managed by the African private sector were a rarity. Its founders created ETI with the objective of filling this vacuum
Ecobank Entry-level Recruitment 2019
Qualifications/Requirements
Bachelor’s Degree with Minimum 2.2
Not older than 26 years by December 2019
Must have completed NYSC.
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Thursday, 7 February 2019

Business Development Manager – SIPML at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
Business Development Manager – SIPML
Job Sector: Financial Services
Job Details
Wealth
Job Purpose
The Business Development Manager is responsible in providing tailored consultative solutions for all Pension and Gratuity related matters in the region by driving voluntary contributions across the employees of assigned institutions and growing SIPML’s market share in RSA Holders and Assets Under Management.
Responsible for ensuring clients perceive, feel and experience the Company positively through timely and conclusive resolution of pre and post sales issues; and other related/incidental matters.
The Business Development Manager is also responsible to support and deliver on the universal financial solution goals of the Stanbic IBTC Group .
Key Responsibilities/Accountabilities
Key Responsibilities:
Achieve monthly sales target in RSA & Contributions
Achieve and surpass assigned monthly RSA pin target
Achieve and surpass assigned monthly/yearly contribution target
Achieve and surpass assigned new employers targets
Grow SIPML’s wallet share of employer’s business by generating and creating more contributing RSA pins.
Provide advice to employers, on potential Pension/Gratuity solutions based on consultative analysis of their business model and pension industry dynamics.
Identify, initiate and convert leads for SIPML.
Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company.
Analyze and review potential labor challenges or peculiarities that may lead to sub-optimization for the employer or organization.
Make physical / telephone calls / e-mails to clients for customer interactions
Organize and facilitate Interactive sessions and Rotating Desks/PoW with clients and prospective clients.
Effectively communicate and follow through, with client requests to back office /support units
Maintain and update comprehensive employers’ database.
Ensure Employers have updated contribution schedules.
Collect schedules from Employer for upload to clients’ accounts.
Follow up with employers on monthly pension contribution as at when due.
Increase number of funded and contributing RSA Pins in the department.
Consistently identify value to our customers by leveraging the various resources within the group
Ensure not more than 5% customer attrition from assigned institutions during the transfer window
Collect and correct email mandates for employees in assigned institutions
Organize CFI capture with Organizations periodically by the regulator.
Grow SIPML’s share of mind among clients/ organizations in assigned institutions
Increase the funding and contribution ratios of employees’ contribution within assigned institutions
Proffer possible strategies/ways to improve sales and relating to customers.
Ensure Legislative Compliance and SIBTC
standards:
Educate and enlighten employees and their employers about the dynamics of the Pension industry
Operate within the Pencom guidelines and framework so as to avoid sanctions or infractions to the Company
Ensure adherence to code of ethics and all other related guidelines
Ensure smooth internal & external stakeholder management
Internal & External Relationship
Wealth – Internal Clients:
Maintain close contact with all internal stakeholders within Wealth – Benefit Administration, Administration, Contribution & Collections, Investment Management, Information Technology, Client Services, Client Experience, SIIB, SIAML, SITL and across all segments
Regulatory Authorities – Manage the relationship:
Liaise with Regulator on product development
Preferred Qualification and Experience
First Degree in General Social Science
Chartered Financial Analyst (CFA)
Master’s Degree in Marketing
Wealth Management – Relationship
Management(Enterprise):
Minimum of 5 years’ experience with exposure in sales relationship management & leadership position
Corporate Banking – Portfolio Management(Investments):
Minimum of 5 years’ experience with exposure in client profiling
Personal and Business Banking – Customer Service and Sales:
Minimum of 5 years’ experience with exposure in sales relationship management
Wealth Management – Client Relationship
Management:
Minimum of three years sales experience with exposure in sales and relationship management
Knowledge/Technical Skills/Expertise
Effective Business Communication:
The ability to communicate information and ideas in a clear and concise manner appropriate for the audience in order to explain, persuade, convince and influence others to achieve the desired outcomes..
Presentation Skills:
The ability to communicate and deliver information verbally in a clear, concise and comprehensive manner to other people, using appropriate props and tools.
Compliance-Know-Your-Customer:
Knowledge and practical application of the requirements for KYC Compliance including the determination of beneficial ownership in complex client corporate structures.
Brand Management:
The ability to use marketing techniques to increase the perceived value of the organisation over time and build customer loyalty through positive brand awareness.
Customer Understanding:
The ability to analyse customer needs by engaging with them, analysing their business objectives and their financial position.
Applications: Microsoft Office Suite:
Ability to use Microsoft Office: Word, Excel, PowerPoint and Outlook.
Compliance:
The ability to interpret regulations and laws that apply to the business and to provide information to business on how to comply e.g. Pension Reform Acts 2014.
Location Imo state -  APPLY HERE
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Saturday, 2 February 2019

Graduate Trainee Recruitment at Guaranty Trust Bank (GTB)

Are you a fresh graduate, young, vibrant and passionate about selling and delivering exceptional customer service at any scale?  Then, it’s time to join the Proudly African and Truly International brand.
Guaranty Trust Bank plc is a foremost Financial Institution with business outlays spanning Anglophone and Francophone West Africa, East Africa and Europe. The Bank presently has an Asset Base of over N3.11trillion and employs over 10,000 professionals in Nigeria, Cote D’Ivoire, Gambia, Ghana, Liberia, Kenya, Rwanda, Uganda, Sierra Leone, Tanzania and the United Kingdom.
At Guaranty Trust Bank plc, our mission is to build an enduring Proudly African and Truly International Institution that plays a fundamental role as a Platform for Enriching Lives by building strong, value adding relationships with our customers, stakeholders and the communities in which we operate.
Our customers are at the centre of everything we do. We want to satisfy their financial needs and help them succeed financially.
Join our diverse and inclusive team where you will feel valued and inspired to contribute your unique skills and experience. We are recruiting to fill the vacant position below
Graduate Trainees
Location:
Nationwide
Competencies/Skills
A can-do attitude
Good communication skills
Customer centric
Required Qualifications
Minimum of a bachelor’s degree from a reputable university
Minimum of 5 O ’Level credits (including English and Mathematics)
Completion of NYSC is mandatory
Age
Not more than 26 years old
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Thursday, 24 January 2019

Latest Job Openings At Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa’s financial system for 150 years, and now spans 16 countries across the African continent.
Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.
We are recruiting to fill the position below:
Job Title: Supervisor, Customer Contact Centre
Job ID: 36499
Location: Lagos Island
Job Sector: Banking
Job Details
Customer Channels
Job Purpose
Lead a team of Consultants to assist and support the effective & efficient management of the customer care centre by providing first line contact to customers/general public.
Key Responsibilities/Accountabilities
Oversee the activities of a team of Customer Care Centre Consultants: General supervision of the team to ensure smooth running of the centre. Ensuring the customer care centre is functioning at all times, documenting and reporting any interruption in service to the appropriate channel.
Onboarding of new consultants and training of old ones:Learning sessions to enhance consultant product knowledge and better service delivery on the job. Responsible for ensuring that new agent go through the onboarding process and are adequately trained to effectively settle in on the assigned roles.
Daily coaching of team members:To help prepare/sensitize consultants for the day’s task as this enables consultants identify potential complaints that might become escalations, salient feedback that should be reported e.tc.
Effective monitoring of consultants’ interactions on calls Social media and emails with customers:To ensure that the team’s goal and target are achieved in terms of Key result areas. This ensures there are no abandonment of calls, emails or social media messages.
Dealing of escalation on all channels i.e. email, phone calls and social media
Ensuring High quality interaction on all channels
Tracking of consultants performance
Preferred Qualification and Experience
First Degree
1-2 years experience in customer service and sales
Knowledge/Technical Skills/Expertise:
Generating Ideas: The greater the number of alternative ideas or solutions generated, the greater the probability of finding a good solution. This competency is about how fluent an individual is at generating ideas, the number of ideas they generate and how confident they are in their ability to generate unusual ideas or favour radical solutions. This is further enhanced by the extent to which an individual enjoys the creative process.
Following Procedures: The important behaviours associated with “Following Procedures” in the organisation include adhering to rules, following instructions and being risk averse.
Team Working : This competency is about working well in a team. In order to develop this competency, individuals are encouraged to acknowledge the views and contributions of others, and to involve others in decision-making. This competency includes facets of behaviour such as being visionary and establishing effective plans that take into consideration long-term aspects. This competency also includes the need for individuals to focus on identifying trends.
Taking Action: This competency is about taking action in service of achieving the organisation’s goals. It is about being energetic, showing initiative and being action oriented.
Completing Tasks: This competency is about completing tasks and projects in a structured manner by employing effective planning and prioritising skills. Once tasks have been planned and priorities have been set, individuals also need to be able to manage the project or task to completion in order to demonstrate effectiveness.
Thinking Positively: This competency is about the extent to which individuals are optimistic, the extent to which they display cheerful behaviour in the workplace and how quickly individuals are able to recover from setbacks. Individuals who think positive thoughts are better equipped to adapt to changing circumstances, influence other people’s attitudes and are generally better positioned to persevere in the face of difficulties.
Valuing Individuals: This competency is about helping others to feel that they are worthwhile and important. The behaviours emphasised in developing this competency are trusting and tolerating others as well as showing consideration.
Meeting Timescales: This competency involves individuals adhering to time scales and meeting deadlines. The focus is therefore on being reliable at completing tasks and being punctual.
Interested and qualified candidates should: Click here to apply
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Wednesday, 23 January 2019

Inbound Officer Job at United Bank for Africa

2United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.
In 2005, UBA was born through one of the biggest mergers on the African continent capital markets with the business combination with Standard Trust Bank (STB) Plc. From the merger UBA has emerged as a Pan-African provides a full range of solutions and services that span the full value chain from retail to corporate. UBA is also the acclaimed leader in electronic payments in the sub-region.
We are recruiting to fill the vacant position below:
Inbound Officer
Reference #: CFCIO-HAUSA
Location : Victoria Island, Lagos
Contract Type: Permanent
Job Functions: Call Centre
Industries: Banking / Finance & Investment
Responsibilities
One-stop shop for customers:
Our prime responsibility is to answer inbound/branch calls and assist customers with their enquiries, request & complaints.
To understand customer’s complaint/request and close as First Time Resolution (FTR) and escalate where necessary.
To ensure customer satisfaction is achieved in every interaction recorded.
Deliver exceptional customer experience:
To provide feedback regularly on the effectiveness and soundness of policies and procedures of the customer service department.
To utilize the information as much as possible in business opportunities and trends.
To provide individualized customer service of high-standard professional level to each and every customer
Safeguarding customer’s funds:
Attending to Blockcard requests and deactivating e-channels where customers have compromised their accounts.
To prevent/minimize fraud across delivery channels as well as reduce the level of internal and occupational fraud.
Proactively reviewing and monitoring of suspicious/fraudulent transactions reported by customers which is reported to FraudhelpDesk unit.
Voice of customers:
To serve as a Voice of Customer to the Bank by identifying unusual trends affecting the customers.
Ensuring both positive and negative feedback from customers is provided to the management for further review
Education
First degree in any discipline.
Masters’ Degree or a professional qualification will be an advantage
Experience:
0-1 year work experience
Fresh graduate with passion for customer service
Skills:
Language – Ability to communicate effectively in HAUSA
Strong working knowledge of MS suite and the ability to multitask
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Tuesday, 22 January 2019

Access Bank 2019 Recruitment Campaign

Access Bank 2019 Recruitment Campaign
This is to inform you that the 2019 recruitment campaign for entry level candidates for Access Bank will commence on the 23rd of January 2019 and run for a month.
The recruitment criteria is as follows:
Qualification
Minimum of 2:1 degree classification from any discipline
Age Limit
Max of 24years as at the date of application
Max of 26 years for Law Graduates, Core Northerners & Master’s Degree Holders
Please use this ID 1057514 when asked for staff ID
Kindly send your CV to evangel.oputa@accessbankplc.com
With the subject, "Entry Level Training Program (ELTD)"
Regards.
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Saturday, 19 January 2019

Access Bank Plc Recruiting Data Scientist

Access Bank Plc is a financial institution with presence in 9 countries in Africa and the United Kingdom and in all major cities in Nigeria. Also referred to as the Africa’s Bank of Best Practice, Access Bank operates on a platform of strong ethics, governance and professionalism.
We are recruiting to fill the position below:
Job Title: Data Scientist (Special Purpose Vehicle)
Location: Nigeria
Job Description
This recruitment seeks to identify potential data science talents who have been sourced from the just concluded data hack and Data science of Nigeria.
The identified talents would be assigned to product within the Bank for data analysis.
Requirements
Engaged in some previous projects in school(past projects).
Participation in at least one summit/competition organised by data science of Nigeria or any other relevant professional body.
Scoring of Data Model on Kaggle.
Willingness to learn & grow: Takes correction and immediately implements it during the interview.
Professionalism:The candidate’s response to an ethical question.
Background:Impact of the candidate’s background on his/her value system.
Commitment to the Bank: Has Researched about the Bank and shows an interest to join.
Demonstrates fair idea of the usage of data analytics and engineering tools which include but not limited to Seaborn, Microsoft Azure, Jupyter Notebook et al.
Demonstrates fair idea of data analytics principles and frameworks.
Passion for Excellence: How driven is the candidate.
Benefits
This would enhance analytics capability to support business decisions for some of our products.
This would ensure we leverage big data analytics for enhanced customer satisfaction.
How to Apply
Interested and qualified candidates should:
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Thursday, 17 January 2019

Job Vacancies At First Bank Of Nigeria

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services.
The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.
We are recruiting to fill the vacant position below:
Job Title: Remote Sales and Advisory Centre (RSAC) Officer
Ref No: 19000009
Location: Head Office, Lagos
Organization: Managing Director
Schedule: Regular
Shift: Standard
Job Type: Full-time
Duties & Responsibilities
Ensure proper and seamless onboarding of Tier-1 customers opened through digital channels.
Provide support to customers on Nano lending.
Aggressive dormant accounts reactivation.
Engage loan customers for timely repayments.
Cross-sell and upsell the bank’s products and identify opportunities for new customer acquisition.
Provides cross-selling opportunity for other products.
Increase customer stickiness and transactions.
Respond to customer enquiries and proactively follow up to ensure they are resolved.
Qualifications & Competencies
A Higher National Diploma (HND) or equivalent qualification in any relevant discipline.
0 – 2 years’ relevant work experience in FirstBank.
Baseline knowledge of the bank’s products and services.
Baseline knowledge of applicable policies, processes and procedures.
Baseline understanding of risk management practices.
Excellent customer service and relationship management skills.
Strong interpersonal and communication skills (oral and written).
Strong sense of responsibility, accountability and dependability.
Intermediate use of basic technology tools.
Interested and qualified candidates should:
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Sunday, 13 January 2019

FIRST BANK NIGERIA LIMITED RECRUITMENT (3 OPENINGS)

The biggest bank in Nigeria by total deposits and gross earnings,First Bank of Nigeria Limited, are Currently Recruiting Suitably Qualified and Interested Candidates to fill the following positions in their Establishment in Lagos state, Nigeria.

About First Bank Nigeria Limited: First Bank of Nigeria Limited (First Bank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, First Bank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

First Bank Nigeria Limited invites Online Entries from Suitably Qualified and Interested Candidates to fill the vacant positions below:

1).. Head, IT Application Solution
Ref ID: 1800002N
Location: Head Office, Lagos
Job: FBN GEN. Job Family
Organization: Technology and Services
Schedule: Regular
Shift: Standard

Job Type: Full-time
Application Deadline: Not Specified
Description
Oversee the successful completion of all work assigned to the unit
Manage expectations of the unit’s internal and external customers
Oversee the design of technical solution including high level( entity – relationship, data flow) to low level(field structures, database schemas) design
Direct the development of technical design that will support the development, execution and operations of the service.
Manage automation and monitor application integration as code iteratively goes through assembly and product test
Supervise the execution of unit testing / quality reviews through the build phase to ensure that the solution meets the agreed functional specifications
Clearly communicate goals, organizational philosophies, and policies and procedures to the unit members
Support BREAM in resource planning and skills management for the application solutions unit
Manage the implementation and support of the organization’s application systems
Direct efforts to work with BREAM to define business solutions, ensuring alignment with business strategies and priorities, as well as the target benefits expected
Supervise the translation of change initiatives or business/user requirements into application systems delivery
Track application systems developments through suppliers/other external sources
Provide key inputs on application systems in the formulation of the IT strategy
Manage hand-over/transfer of IS solutions to operational status
Provide leadership and technical guidance to reports
Serve as a member of the IT Programmes and Architecture governance Committee

General Qualifications:
Education:
Minimum of a first degree or its equivalent in a IT related discipline
Masters, MBA or a recognized professional certification will be an added advantage.

Method Of Application:
Suitably Qualified and Interested Candidates SHOULD APPLY HERE:

CLICK HERE TO APPLY ONLINE

2).. Head, IT Infrastructure
Ref Id: 1800002M
Location: Head Office, Lagos
Job: FBN GEN. Job Family
Organization: Technology and Services
Schedule: Regular
Shift: Standard

Job Type: Full-time
Application Deadline: Not Specified
Job Description
Conduct feasibility studies and confirm results with business units to facilitate decision making
Assist with the creation of project charters, scope documents, risk assessments and budgets
Assist in developing work plans, schedules, project estimates, resource plans and status reports
Identify and anticipate risks and issues. Facilitate resolution, mitigation, and appropriate escalation
Contribute to management of project risk and change management
Assist with assessing inter-project dependencies and gauge the financial impact and risk of the project
Ensure project quality standards are adhered to during project execution and delivery
Provide performance feedback for project team members.
Assist with measuring and reporting of value achieved and business benefits realized through projects
Coordinate project communication between the technology and business communities
Provide status report as required.

General Qualifications:
Education:
Minimum of a first degree or its equivalent in a business /IT related discipline
Masters, MBA or a recognized professional certification will be an added advantage

Experience:
4+ years of project management experience
2+ years of management experience.

Method Of Application:
Suitably Qualified and Interested Candidates SHOULD APPLY HERE:

CLICK HERE TO APPLY ONLINE

3).. Head, IT Programme Manager
Ref No: 1800002O
Location: Lagos
Schedule: Regular
Shift: Standard
Job Type: Full-time

Application Deadline: Not Specified

Job Description

Conduct feasibility studies and confirm results with business units to facilitate decision making.
Prioritize and approve projects
Work with EA office to estimate the impact of new or modified services in terms of cost, capacity, contingency, infrastructure and resources
Consult with EA and IT leadership to ensure strategic alignment of project portfolio with business strategy and objectives
Manage the scope change process and issue identification/resolution with all stakeholders
Identify and anticipate risks and issues. Facilitate resolution, mitigation, and appropriate escalation to senior management and across business units
Manage project risk and change management
Lead assessment of inter-project dependencies and gauge the financial impact and risk of the project
Define project quality standards and ensure compliance
Define project performance standards and provide feedback for project team
Work with business unit & Business Relationship Managers to prioritise the portfolio of projects
Coordinate review of the demand pipeline and the progress of new projects with business sponsors
Coordinate effort to translate business requirements into design specifications
Lead effort to Identify and resolve gaps between new and existing business processes and applications
Evaluate, authorize and monitor the release of solutions and services, based on criteria defined during business analysis
Lead effort to review and ensure that requirements and processes meet established quality standards
Lead the identification, assessment and communication of impacts/ risks which may arise during the development and implementation of solutions and services
Provide key inputs on the strategic plans of the various business units and how these can be integrated into the IT strategy and initiatives roadmap

General Qualifications:
Education:
Minimum of a first degree or its equivalent in a business /IT related discipline
Masters, MBA or a recognized professional certification will be an added advantage
4+ years of experience in managing relationships with internal business customers
6+ years of programme management experience
5+ years of management experience with 2+ years in a senior management role

Method Of Application:
Suitably Qualified and Interested Candidates SHOULD APPLY HERE:

  CLICK HERE TO APPLY ONLINE

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Team Leader Job at Stanbic IBTC Bank

Stanbic IBTC Bank is a leading African banking group focused on emerging markets globally. It has been a mainstay of South Africa's financial system for 150 years, and now spans 16 countries across the African continent.

Standard Bank is a firm believer in technical innovation, to help us guarantee exceptional client service and leading edge financial solutions. Our growing global success reflects our commitment to the latest solutions, the best people, and a uniquely flexible and vibrant working culture. To help us drive our success into the future, we are looking for resourceful individuals to join our dedicated team at our offices.

Team Leader, Customer Service – Sapon Branch
Job ID: 29548
Location : Ogun
Job Sector: Banking
Detail: Retail and Business Banking

Job Purpose
Lead and supervise the Enquiries, Service Consultants and Frontline Support teams in order to meet and exceed customer service expectations in the Service zone
Where necessary direct customers to the correct department and/or migrate to more appropriate channels
Maintain a high level of integrity and ethical standards.

Key Responsibilities
Customer Service:
Ensure that subordinates provide customers with appropriate information and services.
Ensure that subordinates provide customers with exceptional service in the Service Express zone.
In cases that have been escalated, refer customers to the correct department or migrate to a more appropriate, cost-effective channel, e.g. self-service banking.
For complaints that have been referred to the incumbent by subordinates, listen to, empathise with and pacify irate customers by swiftly resolving their problems/complaints or when this is not possible referring queries/complaints to the appropriate area and follow up on referrals to ensure satisfactory resolution.
Initiate steps to resolve issues/problems affecting customer service timeously, where issues are referred by subordinates or identified by the incumbent.
Ensure identification of opportunities to cross-sell products and services and pass leads to the relevant sales departments.
Ensure correct scheduling of staff to meet customer demands by using Branch Scheduling Tool (BST)
Ensure workload fit is achieved

People Management:
Lead the Service Express zone team in the provision of excellent service, providing guidance and coaching where necessary.
Monitor service levels provided and initiate appropriate steps to address any concerns or below standard service.
Identify and address staff training and development issues.
Legislative Compliance:
Conduct a needs analysis to identify customer needs effectively when opening new accounts or giving product advice, in line with Financial Advisory and Intermediary Service Act licence categories.
Complete disclosure to the customers in terms of accreditation, service fees, and commission.
Ensure proper record keeping in terms of Financial Advisory and Intermediary Services Act as well as the Financial Intelligence Centre Act and National Credit Act requirements.

Key Performance Measures:
Prompt and efficient service, indicated by number of customer complaints in respect of service provided.
An effective and motivated team – subordinate feedback.
Queuing times within agreed standards.
Turn-around times adhered to.
Compliance with procedures.
Accurate documentation.
Positive findings of Internal Audit and compliance reports.
Achievement of Sales Budgets that have been set for staff in the Express Service zone.

Important relationships:
Build and maintain successful relationships with new and existing customers
Build and maintain good working relationships with frontline and sales staff, other team leaders and management within the branch and in other business units in order to ensure smooth resolution of customer queries and referrals.
Problem Solving, Planning and Decision Making:
Deal with a wide range of queries from customers taking into account the customers requirements as well as the bank’s operational limitations.
Problems tend to be operational issues that do not have set solutions and have been referred by either the Service Consultant or the Express Enquiries Officers, they typically require substantial work experience and knowledge to find the correct solution.
In the case of complaints or difficult situations that are not clear-cut, incumbent recommends appropriate action to management, taking the individual customer history and circumstances into account.
Works within laid down policy, procedures, system parameters and internal controls.
Preferred Qualification and Experience

Qualification:
Degree holder from a recognized University ( 2.2 minimum).
Experience:
2 to 3 years branch banking experience, which includes exposure to customer service areas.
1 to 2 years experience leading a team would be an advantage.
Key Performance Measures:
Prompt and efficient service, indicated by number of customer complaints in respect of service provided.
An effective and motivated team – subordinate feedback.
Queuing times within agreed standards.
Turn-around times adhered to.
Compliance with procedures.
Accurate documentation.
Positive findings of Internal Audit and compliance reports.
Achievement of Sales Budgets that have been set for staff in the Express Service zone.
Knowledge, Experience and Personal Competencies:
Financial Services related qualifications and experience as determined by the “Fit and Proper Requirements” of the Financial Advisory and Intermediary Services Act.
Sound knowledge of laid down procedures and policies.
Excellent knowledge of Self-Service Banking (ATM’s, Internet, Telephone and Cell Phone Banking).
Comprehensive knowledge of Customer Service principles and how to apply them.
Comprehensive knowledge of banking products and services offered, and the systems and procedures underpinning them.
Understanding of the products offered by other Standard Bank Group Companies.
Knowledge of the functions of the different job roles in the branch.
Understanding of service and sales initiatives
Knowledge of the functions and activities of other departments and support entities.
Knowledge of how to motivate, coach, develop and lead a team.

How to apply

CLICK HERE TO APPLY

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Saturday, 12 January 2019

Client Service Job at Stanbic IBTC Bank

Job Purpose
To render frontline service support
Key Responsibilities/Accountabilities
Control chequebooks.
Attend to telephonic queries regarding cheque books.
Control Automated Teller Machine (ATM) cards
Receive and handle ATM cards according to laid-down policies and procedures.
Ensure the ATM cards are locked away overnight.
Dispatch and receive ATM cards to/from away branches.
File ATM cards in received-date order.
Handle retained ATM cards according to laid-down procedures.
Perform daily balancing of ATM cards in conjunction with the Asset Custodian
Attend to all telephonic enquiries regarding ATM cards.
Statements
Issue off-cycle statements at customer’s instance and take charges as appropriate
Keep records of all source instructions from customers
Reactive selling
Identify cross-selling and migration opportunities and sell products/services reactively.
Participate in tactical sales/marketing activities as required.
SIPML Management
Attend to all pension enquiries
Processing of client withdrawal application.
Processing of client change of account information and signature
Processing of NSITF transfer.
Processing of deceased person benefit withdrawal.
Print statement of account and registration certificate for the client
Cross sale.
Render daily report on applicable platform.
SIAML Management
Attend to all Asset management enquiries
Processing of client subscription.
Processing of client redemption
Processing of client change of account information.
Processing of deceased person redemption
Print statement of account and registration certificate for the client
Dispatch all document to appropriate unit after execution
Cross sale
Preferred Qualification and Experience
A bachelor’s degree in any related field
0-2years banking experience, preferably interfacing with customers.
Strong relationship management background.
Experienced in upholding the highest levels of service.
Experience in completing credit applications successfully.
Knowledge/Technical Skills/Expertise
Relevant business/financial qualification
Interpret financial statements; assess sources of income and basic customer affordability calculations (debt to income ratio, loan to value ratio, instalment to income ratio, etc).
Demonstrate high levels of computer literacy – able to capture/update customer database, successfully complete product/lending applications, ensure credit maintenance,
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Friday, 11 January 2019

Cyber Security Analyst Job at Guaranty Trust Bank Plc

Guaranty Trust Bank Plc is a foremost Financial Institution with business outlays spanning Anglophone and Francophone West Africa, East Africa and Europe. The Bank presently has an Asset Base of over N3.11trillion and employs over 10,000 professionals in Nigeria, Cote D’Ivoire, Gambia, Ghana, Liberia, Kenya, Rwanda, Uganda, Sierra Leone, Tanzania and the United Kingdom.

Job Title: Cyber Security Analyst/Penetration Tester
Location : Lagos

Job Overview
You will join a dynamic team of world-class security experts to conduct application security/penetration tests of our internal/external web, mobile and web service applications, leveraging both manual techniques as well as automated tools in order to uncover and report security vulnerabilities that exist.
You are required to be knowledgeable with business risks associated with common security vulnerabilities and be able to effectively communicate security vulnerabilities to application developers and/or senior managers who may have little to no experience with these vulnerabilities.
The ability to work independently in a very large scale and enterprise setting is a great skill to possess. Previous experience as an application security professional with a large financial institution is a plus.

Required Qualifications
BSc/MSc in Computer Science/Information Security/Information Technology (or relevant work experience in a large scale IT environment)
One or more of the following certifications: CISSP, GWAPT, CISM, CEH, OSCP, CCIE Security
Completion of NYSC is mandatory.
Work Experience: 1-3 years

Competencies/Skills:
Experience conducting vulnerability assessments, code reviews and penetration tests against web/mobile application technologies, APIs, platforms and languages to find flaws and exploits (e.g. SQL Injection, Cross-Site Scripting, Cross-Site Request Forgery, Clickjacking, Authentication/Authorization, Privilege Escalation, Business Logic Bypass, OWASP Top 10, SANS Top 25 etc.)
Knowledge of network and web related protocols/technologies.
Ability to demonstrate manual web application testing experience. Experience with web application vulnerability scanning tools (e.g. IBM AppScan, HP Webinspect, Acunetix, NTO Spider, Burp suite Pro, Netsparker etc.).
Experience with vulnerability assessment tools and penetration testing techniques (e.g. web application proxies, packet capture analysis software, browser extensions, advanced penetration testing Linux distributions, static source code analyzers, SoapUI, ReadyApi etc.)
Experience of penetration testing on mobile platforms such as iOS and Android
Intermediate programming/debugging skills with proficiency in one or more of the following: Java, JavaScript, HTML, XML, PHP, ASP.NET, AJAX, JSON, Objective-C
Expert-level experience and very detailed technical knowledge in at least 3 of the following areas: general information security, security engineering, application architecture, authentication and security protocols, application session management, applied cryptography, common communication protocols, mobile frameworks, single sign-on technologies, exploit automation platforms and RESTful web services
Demonstrated ability to learn and apply critical thinking to a variety of situations
Strong scripting skills (e.g. Python, Perl, Shell script, JavaScript).
How to Apply

Interested and qualified candidates should:
Click here to apply for this Position

Application Deadline 1 3 th January, 2019.

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Personal Banking Officer Job at Guaranty Trust Bank Plc

Guaranty Trust Bank Plc is a foremost Financial Institution with business outlays spanning Anglophone and Francophone West Africa, East Africa and Europe. The Bank presently has an Asset Base of over N3.11trillion and employs over 10,000 professionals in Nigeria, Cote D’Ivoire, Gambia, Ghana, Liberia, Kenya, Rwanda, Uganda, Sierra Leone, Tanzania and the United Kingdom.

We are recruiting to fill the vacant positions below:
Job Title: Personal Banking Officer
Locations: Lagos, Abuja and Port Harcourt-Rivers

Job Overview
To build and manage a portfolio of Personal Banking clients
Cross sell products to existing business customers and prospects
Develop and Implement sound marketing strategies for wealth creation
Proactively drive exceptional service delivery of various internal stakeholders to meet customer’s needs
Provide personalised services to clients
Competencies/Skills
Product sales and marketing
Personal Banking relationship management
Marketing strategy development
Business and financial advisory
Credit structuring and analysis skills
Good understanding of asset and portfolio management
Brilliant communication and business writing skills
Negotiation and persuasion skills

Required Qualifications
1 to 3 years of experience in providing financial advisory services and management of Personal Banking customers
A minimum of second class honours (lower division) in any discipline
A minimum of 5 credits (including English and Mathematics) in the Senior Secondary Certificate Examination (SSCE)
Completion of NYSC is mandatory

How to Apply
Interested and qualified candidates should:

Click here to apply for this Position
Application Deadline 15th January, 2019

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Sunday, 6 January 2019

Operations Officer Job at a Microfinance Bank


Our Client is a Microfinance Bank which offers comprehensive, affordable, dependable and specialised financial solutions to enterprising and burgeoning small and medium size enterprises in Nigeria.
Operations Officer
Job Responsibilities
Providing exceptional customer care experience for the institution’s clients and efficient functioning of customer support infrastructure.
Responsible for counter services in the branch with a view to achieve timely and accurate processing of deliverables.
Approval and supervision of daily transactions relating to cash, cheque deposit/ withdrawals (including remittance, clearing and collection instruments) Account opening, Loan Processing, Cheque Book issuance, ATM issuance, Dormant/inoperative account, Stop payment etc.
Reconciliation of all cash suspense/sundry accounts on a daily basis.
Checking of system generated reports on a daily basis.
Liaise with sales staff to ensure that adequate support is provided in facilitating branch’s service delivery standards.
Improved service standards and minimum turnaround time.
Responsible for calling loan customer after completion of all Loan documents
Maintenance of cash over counters and vault within assigned limits.
Monitoring and processing of all activities pertaining to ATM operations and ensuring that ATM cash is balanced.
Training Branch operation staff on operational controls and procedures
Qualifications, Experience and Competencies
B.Sc/HND in Banking, Business Administration, Operations Management or equivalent professional qualification
Minimum of 3 years’ post-graduation experience in banking operations preferably in the microfinance industry.
Sound working knowledge of the microfinance and/or banking Industry and related banking compliance regulations, banking laws is compulsory
Strong lead leadership qualities with a proactive, results oriented and a positive “can do” disposition
Excellent oral and written communication and presentation skills
How to apply
Use the link(s) below to apply on company website.

APPLY HERE

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Bank Teller Job via Fadac Resources

Our Client is a Microfinance Bank which offers comprehensive, affordable, dependable and specialised financial solutions to enterprising and burgeoning small and medium size enterprises in Nigeria.
Bank Teller Officer
Job Description
Processing deposit/withdrawals to savings, current and fixed deposit accounts (involving cash, cheques, passbook maintenance, inter-account transfers).
Responsible for Cross-selling the bank products by answering inquiries; informing customers of new services and product promotions.
Ascertaining customers’ needs; directing customers to a Senior representative of the bank
Answering questions in person or on telephone; referring to other bank services.
Qualification
OND, HND OR BSC in Social Science
Minimum of 1year teller experience with Commercial or Micro-finance Bank.
Within the Age 25-35
How to apply
Use the link(s) below to apply on company website.

APPLY HERE

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Wednesday, 2 January 2019

Manager Job at Cedar Micro-finance Bank

Cedar Micro-finance Bank is a financial institution which recognizes the different needs of our unique and different customers. We are a well-positioned Micro-Finance Bank that creates wealth through social and financial empowerment, using cutting edge banking idea, technologies and innovations to move our customer to the next level.

Risk Manager

Person Specification:
Ability to create and sustain a risk environment
Enterprise risk management competencies
Must be technology savvy
Good knowledge of digital and e-business and inherent risks
Preference for risk prevention over detection focused system
Strong leadership skill
Team Management skill
Good understanding of industry products and corresponding risks
Should be proactive
Summary of Job Description:

Develop and implement Enterprise Risk Management policies, procedures and policy framework
Provide Management and Board with regular assessment and opinion on effectiveness of Bank’s risk management control systems
Put in place a system to ensure Bank’s operational risks are identified, analysed and properly assessed
Ensure compliance with all regulators’ requirements and other applicable laws
Conduct policy audit, ensure compliance to standards, including liaison with Internal & External Auditors
General/Specific Requirements:

Emphasis is placed on competencies and achievements. Relevant certification and degree is an added advantage

How to apply

Apply to jobs@cedarmfbank.com.ng stating role applied for as subject of the mail

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Thursday, 27 December 2018

Head, E-Product Operations Job at First Bank Nigeria Limited (FirstBank)

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

Head, E-Product Operations

Ref No: 1800002Q
Location: Lagos
Schedule: Regular
Shift: Standard
Job Type: Full-time
Description

Supervison of  e-Products Operations which consist of the following units/teams:
E-Product Settlement
Investigations and Case Management (Dispute Resolution) / Channel Services.
Card Processing and Logistics
E-Product Customer Support Services and Channel Monitoring
Oversee timely and accurate settlement of all e-transactions on electronic channels (ATM, POS, Web,  Mobile (FirstMobile), Mobile Money (FirstMonie), Agent Banking, Web payments various e-paymet platforms). These include:
International transactions done by FBN issued cards
Domestic transactions done by FBN issued cards on channels deployed by other Banks
Transactions done on FBN deployed channels by cards issued by other Nigerian Banks
Transactions done on FBN deployed channels by cards issued by international Banks
Transactions done on other payment platforms (Autopay, Payment Gateway, Corporate Pay, etc)
Transaction done on FBN Firstmobile platforms – Interswitch and Etranzact
Transactions done on the Mobile Money platform
Transactions done by Agent Banking
Handle all administrative matters- Identify resourcing needs, an escalate resourcing requirements and challenges. Ensure proper coordination of leave schedules. Identify training and development needs of staff and ensure necessary training and coaching are provided.
Oversee and monitor the activities of the department as it relates to other Departments and Units such as HCMD, First Academy, Internal Audit, FINCON, e.t.c.
Oversee, monitor and ensure that the activities of the Settlement team is in line with agreed SLAs for all remittances of collections via the Bank’s Branches on the various e-payment platforms deployed in the Bank, to the various billers.
Proactive process review initiatives with a view to optimising them and bench mark best practise.
Provide guidance and support in ensuring timely resolution of issues relating to e-channel transactions with the Switches, Third Party Processors and Correspondent Bank
Cooperate with FINCON for the internal and external audits and ensure that recommendations from Internal Control, external and internal auditors are promptly implemented
Ensure that product governance processes are followed in the introduction and implementation of products.
Ensure that product papers are completed following the approved template, and are reviewed by E-PO before implementation
Ensure customers’ disputes/claims regarding e-channel transactions are resolved within TATs: Provide support and guidance to the various teams.
Identify key business risks and proactively proffer solutions to prevent them
Ensure all teams deliver excellent services as contained in the teams’ Standard Operating Procedure
Qualifications
Education:

Minimum Education:  1st Degree in a numerate discipline
Experience:

Minimum experience: 8 years, 3 of which must have been spent in e-Banking/Products
CLICK HERE TO APPLY

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Friday, 21 December 2018

United Bank for Africa Plc (UBA) Massive Recruitment

United Bank for Africa Plc (UBA) is one of Africa's leading financial institutions, with operations in 19 African countries and 3 global financial centres: London, Paris and New York. From a single country organisation founded in 1949 in Nigeria UBA has grown to become a pan-African provider of financial services with over 11 million customers, through close to 1000 business offices and touch points globally.

In 2005, UBA was born through one of the biggest mergers on the African continent capital markets with the business combination with Standard Trust Bank (STB) Plc. From the merger UBA has emerged as a Pan-African provides a full range of solutions and services that span the full value chain from retail to corporate. UBA is also the acclaimed leader in electronic payments in the sub-region.

We are recruiting to fill the vacant position below:

Job Title: Relationship Officer

Reference No: RO-LAG019
Locations: Lagos, Ogun, Oyo, Ondo, Osun, Kwara, Edo
Contract Type: Permanent
Job Functions: Banking
Industries: Banking / Finance & Investment

Introduction

Are you passionate, self-driven and excited about joining OUR TRIBE?

We are looking for people with great personality, positive disposition towards new business frontiers and exceptional service delivery to be a part of the Best Financial Institution to work with .

As a brand with Africa as the centre of its business operations, UBA strongly believes in Africa and its people with emphasis on being global. We are driving the renaissance of the African economy through innovation in Banking, having successfully built a strong domestic and international brand with footprints in 20 African countries, London, Paris and New York.

Our strong presence on the African continent is deliberate and it reflects our love for diversity and a multicultural system. We have about 15,000 multilingual, ethnically varying and highly diverse people who reflect the richness, multiplicity and uniqueness of the twenty (20) African countries we operate.

Here at UBA, each person’s contribution is valued and is important to the overall vision of the company. Your career growth is of utmost importance to us, that’s why you deserve more than a job. You deserve a tribe. Working in UBA admits you into our tribe.

You will do the work that you love, one that matters to you and will be involved in cross functional projects across all our geographies. You become a part of the culture built and nurtured on values, resilience and dedication, a culture that make us a role model for African businesses.

Role and Responsibilities

Approach customers with the aim of winning new business

Meet with existing customers to strengthen business relationships with a view to increase financial growth of the bank.

Aggressively market the bank’s products to ensure favourable market response and optimum build-up of revenue.

Follow up customers with dormant accounts, convince to resume dealings with the bank.

Implement marketing strategies / programs laid out by the bank to boost profit.

Listen to customer requirements and present appropriately to make a sale.

Achieve set deposit targets / Contributions by acquiring business / investment deals from Private, Public, Individuals and Corporates.

Prepare documentation on the creation of risk assets to increase business office profitability

Sell / Cross-sell and Upsell the banks products.

Market the brand.

Perform other related duties as assigned by the Business Manager.

Requirements     
Education Requirements:

Minimum Educational Level - Minimum of a Bachelor’s degree.

Experience:

 3-5 year experience in sales and marketing.

Knowledge:

Good Knowledge of the products and services of the bank.

Basic knowledge of Finance, Accounting and Economics

Business development and acquisition

Banking Operations, Policies, and Procedures.

Excellent knowledge of Selling / Marketing.

Knowledge of current business trends and CBN Regulatory laws.

Key Skills:

Ability to evaluate needs of customers, and determine what products or services would best serve those needs

Excellent Communication skills - oral and written.

Must be Strong, Tenacious and Persuasive.

Strong Selling / Marketing skills

Must be self-driven, and have a passion for Marketing.

Good Relationship management skills

Confident and possess excellent Networking skills

Application Closing Date 
1st January, 2019.

How to Apply
Interested and qualified candidates should

CLICK HERE TO APPLY ONLINE

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