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Tuesday, 28 May 2019

Latest Vacancy at the Nigerian Stock Exchange

The Nigerian Stock Exchange , services the largest economy in Africa, and is championing the development of Africa’s financial markets. The Exchange offers listing and trading services, licensing services, market data solutions, ancillary technology services, and more. It is an open, professional and vibrant exchange, connecting Nigeria, Africa and the world.
Customer Service Executive
Report to: Head, Administration Department
Grade: Executive Assistant – Assistant Officer
Department: Administration Department
Division: Shared Services Division
Estimated Date of Resumption: Monday, July 15th, 2019
Job Summary
The Customer Service Executive is responsible for providing secretarial, clerical and administrative support and handling front office function and administration duties, attending to guests, answering phones, handling company inquiries, and sorting and receiving mail.
Operates multi-line telephone system to answer incoming calls; directs callers to appropriate employee.
Key Responsibilities
Operate telephone switchboard to answer, screen, or forward calls, providing information, taking messages, or scheduling appointments
Greets customers, Brokers, vendors, employees from other Units and other visitors with high degree of professionalism and courtesy
Directing customers/visitors appropriately, anticipate customer needs and given necessary response. Ensuring effective communication, to elicit satisfaction of Customers
Operates multiple-call telephone switchboard console and routes calls to the appropriate person or location within the office and branches. Exercises discretion and interpretive judgment in frequent and sometimes stressful contacts with callers
Answering incoming calls and directing those calls to the proper parties. Calls are answered in three rings or less. Having Conflict resolution skill and not joining issues with customers; patience is very essential in customer service
Research and identify the appropriate business units or persons for callers when it is not obvious from a provided list
Analyze data to determine answers to questions from customers or members of the public
Having good record of Incoming and Outgoing Visitors
Identify telephone system problems and immediately alert the proper personnel
Security conscious at all time, Maintains safe and clean lobby area
Assist in mailroom operations and delivery of mail, updating address lists, and making cost effective decisions concerning packing, shipping and postage, distributes all incoming mails, including inter-office mails, and/or packages in accordance to Mail Services procedures
Support in the area of visa and passport arrangement, travel logistics, hotel reservations for staff and The Exchange’s guests and other Protocol and Logistics functions as my be assigned by the Head of the Department. Executive Assistant Cover for ExCo
Assist in providing high level administrative support to the executive and manage complex, ever-changing calendar
Assess the urgency and importance of situations and take appropriate action to determine the necessary level of senior management involvement
Support the planning, organizing and preparing for complex meetings including: communicating meeting details to stakeholders, arranging meeting venue and required equipment, compose and/or work with others stakeholders to prepare agenda, ensure relevant materials are ready for meetings and/or review, providing day-of-event support, etc
Provide non-confidential information about The Exchange, such as location of departments or offices, employees within the organization, or services provided as required to guest/visitors
Research, obtain and analyze gathered information to resolve problems
Responsible for risk and compliance management in areas of assigned functions
Perform other related duties as requested by the Head – Administration Department or Divisional Head.
Qualifications and Experience
Minimum BSc /HND required in any field
1-2 years relevant experience
Computer skills including the ability to spreadsheet and word-processing programs at a basic proficient level.
Functional Competencies:
Analytical Thinking
People Management
Office Administration
Protocol & Logistics Support
Behavioural Competencies:
Accountability
Adaptability
Attention to Detail
Customer Service
Decision Making
Planning and Organizing.
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Thursday, 2 May 2019

Recruitment Officer Job at HealthPlus Limited

HealthPlus Limited, Nigeria’s first integrative pharmacy, is the fastest-growing pharmacy chain in West Africa. We are committed to our mission of helping people achieve optimum health and vitality, while delivering superior value to stakeholders. Our vision is to be Africa’s #1 for pharmacy, wellness and beauty. Recently, we secured significant foreign investment from our partners to scale up our network of retail outlets and our online business. This strategy will give us unparalleled reach across the country and beyond.
Our success is based on our great people, great values and a winning corporate culture. Our people are passionate, driven and committed to continuous learning in order to maintain our edge. Our testimonial is that we are proud to be members of the HealthPlus family as we are offered a strong platform to explore our potentials. We believe in best practices always and therefore employ and retain the best talents.
Recruitment Officer
Reference #: HP/HR/RM
Location : Lagos
Contract Type: Permanent
Introduction
Support the coordination of the recruitment and selection unit whilst addressing the manpower needs of HealthPlus and CasaBella Beauty
Specification
Key elements of the role:
Work with the Recruitment Manager in implementing the strategic direction for the Recruitment & Selection function of HealthPlus & CasaBella
Support the Recruitment Manager on matters related to Manpower Planning, Recruitment, Selection and Placement
Support the entire staff recruitment process which includes but is not limited to preparing advertisements, checking application forms, short listing, administering pre-employment assessments, interviewing and selecting candidates, conducting pre-employment medicals, reference checks, guarantor’s verification etc.
Work closely with the Recruitment Manager to promote equality and diversity as part of the culture of the organization;
Propose innovative and creative measures to address pressing staffing issues in the organisation at every point in time.
Provide advice to HRBPs in respect to writing job descriptions
Support the preparation, develop and implement procedures and policies on staff recruitment
Support the Recruitment Manager in ensure proper handshake in respect to pre-induction, induction and post induction of new staff programs and activities
Requirements
Desired Skills & Experience:
First degree in a relevant discipline preferably in the Social Sciences, a Master’s degree is an added advantage
Membership of relevant professional bodies (CIPM, HRCI, SHRM or CIPD required)
Minimum of 5 years work experience as a Human Resources Professional
Minimum 3 years’ experience as a Recruitment Officer with demonstrated successes
Proven ability to secure and analyze a range of quantitative and qualitative information and use this in developing strategies, plans, policies
and solutions that meet individual and organizational needs
Strong computing skills including Microsoft Office (Excel, PowerPoint, Word).
Excellent oral, written and presentation/communication skills
Able to work within a team as well as alone with little or no supervision
Process planning monitoring and organizational skills
Policy development and implementation
Position requires strong analytical skills
Process quality management and continuous process improvement abilities
Strategic thinker: Able to provide strategic advice, develop options, analyze risks, make good judgements, and solve problems
Able to develop highly effective working relationships by building credibility, respect and rapport with internal and external networks
Excellent negotiation, influencing and persuasion skills
Excellent leadership & influencing skills
Able to effectively and creatively challenge people, situations and current thinking
Project Management and Change Management Skills
Creative, resourceful, and pragmatic with a positive ‘can do’ and solution – focused attitude
Team player
Willingness to work in other areas of HR to manage peaks in the team’s workload and cover for colleagues as required
Ability to work both independently and collaboratively others toward mutual objectives and able to influence across non -direct reports on cross functional teams
Proactivity and Strong problem solving skills
Ability to maintain confidential information and demonstrate tact, discretion and good judgement.
Skilled and credible in advising others on empowering people management.
Salary
Market Related
Method of Application
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