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Friday, 29 March 2019

Development Officer Job at First Bank of Nigeria Limited

First Bank of Nigeria Limited (FirstBank) is Nigeria’s largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.
Agent Channel Product Development Officer.
Ref No: 19000020
Location: Lagos
Organization: DMD Directorate
Schedule: Regular
Shift: Standard
Job Type: Full-time
Job Objective(s)
Product Expansion and Innovation
Duties & Responsibilities
Analyze customer, channel, and competitor/market data for business reports to key stakeholders and executive management
Identify opportunities for product innovation and product enhancements
Liaise with internal stakeholders and/ or external research agencies on product development and management
Develop and maintain standard operating procedure manuals for all activities related to Product Development
Prepare product specification documents/ business requirement documents; articulating unique use cases and features required to drive product activity and network adoption.
Collaborate with the Agent Network Development Team to design marketing campaigns and product promotions
Provides source data for product line communications by defining product marketing communication objectives
Assess changes in the competitive and regulatory landscape and articulate impact on the business strategy
Expenditure Budget:
Key financial/statistical measures of your organizational unit
Number of staff:
Staff costs:
Costs that you control:
Income that your team generates (if any): Transaction fees from billable transactions
Fee Income: Transaction fees from billable transactions
Net Interest Income: N/A
Other Income: N/A
Key Performance Indicators
Agent Network Base
Percentage of active Agents
Transaction volumes (count), and Total net revenue (Group & Business Unit)
Customer (Internal & External) Satisfaction Index
Job Requirements
Education:
B Sc. in relevant discipline
Additional Professional Certification is an added advantage
Experience:
Minimum of 3 years cognate experience (Financial Services/Payments/Product Development/Marketing/Advertising/ Sales)
Key Competency Requirements
Knowledge:
Customer Relationship Management
Relevant Regulatory Policies/ Guidelines
Project Management
Industry Knowledge – global trends of mobile payments and financial inclusion
Product strategy, development and management
People Management
Product life cycle management
Financial and planning strategy
Problem solving
Marketing
Advertising
Skill/Competencies:
Business / Product Development
Channel Management
Client Industry Knowledge
Data Gathering and Analysis
Numerate / Analytical Skill
Computing (MS Suites)
Presentation/ Negotiation Skills
Planning and organizing
Communication Skill (Written and Spoken)
Technical skill
Stakeholder engagement/ management
How to apply
Use the link(s) below to apply on company website.
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