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Sunday, 6 January 2019

Operations Officer Job at a Microfinance Bank

Our Client is a Microfinance Bank which offers comprehensive, affordable, dependable and specialised financial solutions to enterprising and burgeoning small and medium size enterprises in Nigeria.
Operations Officer
Job Responsibilities
Providing exceptional customer care experience for the institution’s clients and efficient functioning of customer support infrastructure.
Responsible for counter services in the branch with a view to achieve timely and accurate processing of deliverables.
Approval and supervision of daily transactions relating to cash, cheque deposit/ withdrawals (including remittance, clearing and collection instruments) Account opening, Loan Processing, Cheque Book issuance, ATM issuance, Dormant/inoperative account, Stop payment etc.
Reconciliation of all cash suspense/sundry accounts on a daily basis.
Checking of system generated reports on a daily basis.
Liaise with sales staff to ensure that adequate support is provided in facilitating branch’s service delivery standards.
Improved service standards and minimum turnaround time.
Responsible for calling loan customer after completion of all Loan documents
Maintenance of cash over counters and vault within assigned limits.
Monitoring and processing of all activities pertaining to ATM operations and ensuring that ATM cash is balanced.
Training Branch operation staff on operational controls and procedures
Qualifications, Experience and Competencies
B.Sc/HND in Banking, Business Administration, Operations Management or equivalent professional qualification
Minimum of 3 years’ post-graduation experience in banking operations preferably in the microfinance industry.
Sound working knowledge of the microfinance and/or banking Industry and related banking compliance regulations, banking laws is compulsory
Strong lead leadership qualities with a proactive, results oriented and a positive “can do” disposition
Excellent oral and written communication and presentation skills
How to apply
Use the link(s) below to apply on company website.




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