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Wednesday, 2 January 2019

CUSTOMERS SERVICE JOB AT GREENLIGHTS

Over a decade in business, the company is now a leading global brand in emerging markets across Asia and Sub-Saharan Africa. Greenlight’s Sun King™ products provide modern light and energy to 30 million people in more than 60 countries.

Greenlight Planet is a social, for-profit business that designs, distributes, and finances solar-powered home energy products, with an underserved population in mind: the 1.3 billion global consumers for whom the old-fashioned electrical grid is either unavailable or too expensive.

Customer Service Executive
Location: Lagos, Nigeria
Reporting to: Call Center Manager

Job Description

The Customer Service Executive will work closely with the Operations and Sales teams to serve existing and potential customers by providing product and service information while resolving product issues effectively.
Key Responsibilities

Initiates and/or implements corrective action as needed in order to ensure that an excellent standard of service and a high level of customer satisfaction is maintained
Receive customer queries and ensure these are resolved in a timely manner
Help minimize defaults by reaching out to customers with delayed payments
Proactively contact dormant customers directly to resolve any pending issues.
Build repeat sales through strong customer relationships by focusing on customers’ wants and needs.
Check customer satisfaction degree after a sale and increase customer retention.
Gather and document information about the customer and the product.
Perform any other duties that may be assigned.
Qualifications / Requirements

Degree in Supply Chain Management; Business Administration; Sales and Marketing; or Customer Service Management
2 years relevant work experience in a similar role is an added advantage.
Desired Characteristics:

Must work well under pressure, be able to juggle many tasks simultaneously, with an excellent sense of prioritisation
Excellent interpersonal skills.
Good communication skills with fluency in both written and spoken English and another major Nigerian local dialect (Hausa, Yoruba, Igbo)
Excellent grasp over Microsoft Office Applications with data base management experience
Clear thinking/problem solving ability
Strong etiquette in communication over the phone with good listening skills.
Should be flexible, willing to stretch and achieve over and above base expectations

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