NIGERIA'S NO. 1 JOBS WEBSITE Job Vacancies & Scholarship in Nigeria, Scholarship in United Kingdom, Scholarship in Europe, Scholarship in USA, Scholarship in Canada, Scholarship in China, scholarship in India, scholarship in Africa, free scholarship, Careers in Nigeria, latest Jobs in Nigeria, latest Jobs in Lagos, job near me, Jobs in Canada, Jobs in USA, Jobs in Africa, jobs, Job Vacancies in Nigeria, Jobs in Nigeria, Latest Jobs in Nigeria today,

Subscribe For Job Updates Enter your email address:

Thursday, 27 December 2018

Head, E-Product Operations Job at First Bank Nigeria Limited (FirstBank)

First Bank of Nigeria Limited (FirstBank) is Nigeria's largest financial services institution by total assets and gross earnings. With more than 10 million customer accounts, FirstBank has over 750 branches providing a comprehensive range of retail and corporate financial services. The Bank has international presence through its subsidiaries, FBN Bank (UK) Limited in London and Paris, FBNBank DRC, FBNBank Ghana, FBNBank Gambia, FBNBank Guinea, FBNBank Sierra-Leone and FBNBank Senegal, as well as its Representative Offices in Johannesburg, Beijing and Abu Dhabi.

Head, E-Product Operations

Ref No: 1800002Q
Location: Lagos
Schedule: Regular
Shift: Standard
Job Type: Full-time

Supervison of  e-Products Operations which consist of the following units/teams:
E-Product Settlement
Investigations and Case Management (Dispute Resolution) / Channel Services.
Card Processing and Logistics
E-Product Customer Support Services and Channel Monitoring
Oversee timely and accurate settlement of all e-transactions on electronic channels (ATM, POS, Web,  Mobile (FirstMobile), Mobile Money (FirstMonie), Agent Banking, Web payments various e-paymet platforms). These include:
International transactions done by FBN issued cards
Domestic transactions done by FBN issued cards on channels deployed by other Banks
Transactions done on FBN deployed channels by cards issued by other Nigerian Banks
Transactions done on FBN deployed channels by cards issued by international Banks
Transactions done on other payment platforms (Autopay, Payment Gateway, Corporate Pay, etc)
Transaction done on FBN Firstmobile platforms – Interswitch and Etranzact
Transactions done on the Mobile Money platform
Transactions done by Agent Banking
Handle all administrative matters- Identify resourcing needs, an escalate resourcing requirements and challenges. Ensure proper coordination of leave schedules. Identify training and development needs of staff and ensure necessary training and coaching are provided.
Oversee and monitor the activities of the department as it relates to other Departments and Units such as HCMD, First Academy, Internal Audit, FINCON, e.t.c.
Oversee, monitor and ensure that the activities of the Settlement team is in line with agreed SLAs for all remittances of collections via the Bank’s Branches on the various e-payment platforms deployed in the Bank, to the various billers.
Proactive process review initiatives with a view to optimising them and bench mark best practise.
Provide guidance and support in ensuring timely resolution of issues relating to e-channel transactions with the Switches, Third Party Processors and Correspondent Bank
Cooperate with FINCON for the internal and external audits and ensure that recommendations from Internal Control, external and internal auditors are promptly implemented
Ensure that product governance processes are followed in the introduction and implementation of products.
Ensure that product papers are completed following the approved template, and are reviewed by E-PO before implementation
Ensure customers’ disputes/claims regarding e-channel transactions are resolved within TATs: Provide support and guidance to the various teams.
Identify key business risks and proactively proffer solutions to prevent them
Ensure all teams deliver excellent services as contained in the teams’ Standard Operating Procedure

Minimum Education:  1st Degree in a numerate discipline

Minimum experience: 8 years, 3 of which must have been spent in e-Banking/Products



Home Ads

[Latest News][6]

Abuja job vacancies
Akwa Ibom jobs
Anambra jobs
Asaba jobs
bank job
Banking job
Dangote Group
Edo job
entry level
Government Job
hotel jobs
International jobs
international scholarship
job vacancy
Lagos job vacancies
Northern Nigeria
Oil and Gas jobs
OND jobs
portharcourt jobs
SSCE jobs
Responsive Ads Here

Trending Now

Search This Blog

Email Newsletter

Subscribe to our newsletter to get the latest updates to your inbox. ;-)

Your email address is safe with us!

Recent Posts

Recent Posts

    Contact Form


    Email *

    Message *

    Popular Posts

    Blog Archive

    Theme Support